FAQ
Frequently asked questions.
Short, honest answers to what people most often ask before starting a software project. Each links to a longer guide where there is one. If your question is not here, ask it directly.
Working with us
What kinds of projects do you take on?
Mobile apps, business websites, custom software such as portals and internal tools, and AI-assisted workflows. See our services and the solution guides for the patterns we see most.
Will you tell me if I do not need custom software?
Yes. Where an existing product or a configuration change meets your need, we will say so. Our build-or-buy guide sets out how we think about it.
What do I need to prepare before getting in touch?
A few sentences about who will use the software and what they need to do. The project brief builder turns your answers into a short brief you can send us, or any other supplier.
How is the work priced?
After a conversation we propose a scoped first release with an estimate range and the assumptions behind it. Pricing structure — fixed, capped or time-based — is agreed in writing before work starts. See what apps and websites cost.
Who owns the code, data and accounts?
Ownership and handover terms are agreed in writing before work starts. As a principle, we recommend that domains, hosting and store accounts sit in your name. The partner guide lists what to settle with any supplier.
Can you take over a project someone else started?
Sometimes. We would first review the code, documentation and accounts and tell you honestly whether continuing, repairing or rebuilding makes the most sense.
Process and timing
How long does a project take?
It depends on scope. Our estimator shows how effort and calendar time vary; in its worked examples, a bilingual website takes several weeks and a cross-platform app a few months. These are illustrations, not promises.
Can we start with something small?
We would encourage it. A short scoping phase or a focused first release lets you see how we work and learn from real use. See planning a first release.
What happens after launch?
Software needs hosting, security updates and small improvements. We plan for operation from the start and agree what support covers. See how we work.
Technology
Do I need an app, or is a website enough?
Often a web app is enough to start, and cheaper. Native or cross-platform apps make sense when people use the product frequently or need device features. See native, cross-platform or web.
Which technologies do you use?
We choose per project. Common choices include TypeScript, React and Next.js for the web, React Native for cross-platform apps and PostgreSQL for data. See our technology overview for the reasoning, including when we would choose something else.
Can you connect to the systems we already use?
Often, yes — accounting, payments, messaging and booking tools usually offer connections. Each integration is checked for what the other system allows before we promise anything.
Can AI help my business?
In specific tasks such as reading documents, drafting replies or sorting requests, with a person reviewing the output. See document workflows with AI and our notes on AI in software.
Can you automate WhatsApp?
Through the official business platform, with consent and approved templates. See WhatsApp options for business.
Data, privacy and compliance
How is personal data handled?
We design to collect less, limit access and agree retention and storage with you up front. Our PDPO guide explains the principles in plain language. It is general information, not legal advice.
Do you hold security or compliance certifications?
We do not claim any on this site. We can answer specific questions about the controls for your project so you can judge them against your own requirements.
Can our data stay in Hong Kong?
Often, yes. Hosting in Hong Kong or a nearby region is common, and storage location and outside providers are agreed with you before building.
Do you give legal, tax or regulatory advice?
No. We build software. For legal, regulatory or professional questions please consult a qualified adviser; we will build in whatever controls they specify.
About this website
Are the demos real client work?
No. The examples are original concepts built with fictional data to show how a product could feel. We do not present them as client projects, and the illustrative scenarios on our pages are labelled the same way.
Are the figures in the estimator quotes?
No. They are broad ranges from a simple, open model with stated assumptions. A real quote follows a conversation about your needs.
Who is behind Aixo Lab Hong Kong?
Aixo Lab Hong Kong is a trading name of App Design Consulting S.L. See the legal notice for details.
Still have a question?
Ask it directly. If it is a common one, we will add it to this page.
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